SAM PRO MANAGED SERVICES
Sustain Results Without Adding Overhead
No detours. No fluff. Just a clean, fast SAM Pro implementation that actually works.
You got SAM Pro working. Now let’s keep it that way—without building an entire team or babysitting workflows yourself.
With SAM Pro Expert you can get an experienced SAM Pro Managed Services team that will help to maintain and sustain your SAM Pro success.
NEED HELP FAST?
Contact us and we will schedule a meeting time that works for you. Introductory calls are typically 30 minutes.
WHY ONGOING SUPPORT MATTERS
A strong SAM Pro implementation is only the beginning.
Licensing models shift. Data gets messy. And automation doesn’t run itself forever.
Continuous maintenance of the module is required to help you stay clean, compliant, and confident with your data and reporting.
SAM Pro Expert can provide expert support that scales with your needs, and gives you a safety net when licensing issues or vendor escalations arise.
Here's why you should consider SAM Pro Managed Services:
- Reduces internal workload by offloading repetitive and high-effort tasks to SAM Pro experts
- Prevents value erosion by keeping workflows, jobs, and data quality tuned over time
- Speeds up audit prep with accurate, continuously maintained compliance outputs
- Preserves momentum post-implementation so you don’t lose ground while ramping up your internal team
WHAT WE TAKE CARE OF
Our managed services team handles the high-effort, high-stakes parts of SAM Pro so your internal team can focus on outcomes, not firefighting. We look after:
- Ongoing data cleanup - We use our plugins to clean post-import records, fix broken references, and eliminate noise.
- Monitoring & tuning - We track automation health, workflow success rates, and schedule performance.
- Entitlement lifecycle management - We help ingest, normalize, and update entitlements across vendors.
- Compliance reporting - We support true-up reporting, baseline tracking, and executive-ready snapshots.
- Coaching & escalation support - We act as your backstop when tricky vendor/license scenarios arise.
OUR SUPPORT MODEL
Our approach is simple, we deliver high-impact support without entrenching ourselves in your org. The benefits of this model include:
- No long-term lock-ins - Support is monthly, scalable, and easy to pause or roll off.
- Senior-only team - All work is handled by SAM Pro specialists—no offshore handoffs or ticket queues.
- Flexible hours - Designed around your internal capacity and system activity cycles.
- Clear documentation - Everything we do is documented and ready for handoff or audit.
- Outcome-focused - We track progress by resolved issues, clean data, and reportable results. Not hours logged.
WHO IS THIS SERVICE FOR
Our SAM Pro Managed services are ideal for enterprise teams that:
- Just completed one of our SAM Pro implementation or Rescue services
- Need expert continuity without building a full internal team
- Want ongoing data, entitlement, and automation support
- Value senior guidance, but don’t want to be vendor-dependent
- Have audit pressure or licensing complexity that needs steady attention
Frequently Asked Questions About SAM Pro Managed Services
1. Can we use managed services short-term, post-implementation?
Yes. Many clients use us for 3–6 months post-go-live to ensure stability, then taper off or take ownership internally.
2. Do you offer SLAs or on-call support?
Yes. We can include response SLAs, named resource hours, and ad hoc escalation support depending on your needs.
3. Can you support multiple environments (e.g., prod + dev)?
Absolutely. We handle multi-environment support and sync configuration tracking across sandboxes if needed.
4. What’s the typical scope of support?
Most clients focus on entitlement management, job monitoring, data normalization, and compliance reporting. We tailor to your needs.
Ready to meet the SAM Pro team that actually delivers?
WE ARE HERE TO HELP .
Launch your SAM program the right way. Success with SAM Pro is one call away.
Reach out to us to schedule a quick 30 minute call to discuss how we can help your SAM Pro become a strategic asset for you today.
ServiceNow SAM Pro, Done Right.
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